As one of the world leaders in e-commerce, and one of the world's most influential economic and cultural forces, its goal was to strengthen its customer service in its current international markets. This required a reliable language test capable of satisfying the demand for scale, agility, innovation and speed.

Pipplet is positioned as a global competitor recognized in the language assessment market, offering several tests in the 16 languages required for this major client.

The Challenge

Assessing language proficiency skills of over 5000 candidates in 16 languages.

The company confronted a need to not only increase the number of new employees on its customer support teams, but deal with a shifting focus towards hiring candidates capable of communicating with customers in specific languages. This was an important priority to address the growing demands of its international and multilingual customer base, in addition to sustaining its upward sales growth.

This particular company, which is concerned about being customer-centered, had to hire employees who have a command of specific languages, a key success factor in evaluating their hiring process. The company's objective was to hire customer-oriented staff with sufficient competence in specific languages to handle consumer inquiries by phone, email, and other communication channels in the most effective way.

Their time to start evaluating candidates in several countries required a tight turnaround for our team.

Why Their Leadership Team Chose Pipplet

It came down to our customer-centric mindset, our expertise, and the flexibility of our service.

Our customer-centric mindset:

Being able to establish a strong relationship from the beginning was important for building trust. Because the client was going to invest resources in our solution, they wanted to be sure that the results would meet their expectations. In response, we offered a trial test run. 

By doing this, the customer was able to gain confidence with our dashboard and send our Pipplet screening tests to a number of their early applicants. This played a contributing role in the final selection process.

Our expertise:

Our tests are based on the CEFR criteria, so we follow this framework as a guide to achieving consistent results each time. However, where we demonstrated our differentiation with other competitors was in the test development phase, and the quality of our examiners behind the grading.

Pipplet tests meet specific requirements before they can be released. In addition, 20 percent of the tests are cross-checked by other expert linguists to ensure quality analysis.

Flexibility of our service:

Our API feature made it simple for the client to integrate Pipplet tests into their software. This created fewer problems for the customer, and allowed them to allocate their remaining time to handle other time-sensitive tasks.

Pipplet's accessibility on any device facilitated easier access to the test by the clients' users if they did not have their own personal computer.

Customization. Approximately 80% of our clients are human resources professionals, and many of them hire candidates in a number of different industries. Thus, to meet the specifications of this customer, we added new languages and features. These small adjustments demonstrated Pipplet's agile and flexible concept.

Simple Onboarding:

Although we have done everything possible to create a simple dashboard, we offered an onboarding process to complement the getting started process. The onboarding phase for the customer consisted of a fast and personalized introductory webinar where we presented the basics on how to get started with the Pipplet dashboard. We also covered how to use our API integration, which was an important element for the customer. This allowed for even greater assurance and a better relationship with the client.

What future Pipplet clients can expect

Innovation: Pipplet is a test that responds to the needs of the 21st century. We are continuously improving our content and services to address changes in communication, technology, and dialogue at the same measure. 

Dedicated Customer Service: Whenever a problem arises, it is easy to reach our customer success team and receive dedicated attention to your problems. We regularly improve our solution to alleviate technical problems so that your experience with Pipplet remains as fluid as possible.

Easy to use: Easily manage your candidates in one place, and if you integrate with our API, you won't have to abandon your Human Resources Management System (HRMS). It's simple- create a business account, integrate with our API (optional), and purchase credits à la carte. From there, you can manage your candidates your way.

Quality: Our high-quality product and service have demonstrated to Human Resources Management Teams that Pipplet's tests and results accurately measure language proficiency. 

If your team requires candidates who are experienced in one or more languages, Pipplet is a reliable language assessment test, supported by a team of qualified professionals who are ready and eager to help!